Frequently Asked Questions

If the questions below did not provide you with the necessary assistance, please contact us using the following

E: customerservice@hybridnationclothing.com  P: (612) 735 -1949 OFFICE: 2400 N 2nd St Unit 201. 

I just placed an order, can I cancel it?

Unfortunately, we are unable to cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.

 

I only received one of the items in my order, where is the rest?

Web orders can come from multiple warehouses. If you only receive part of your shipment, don’t worry, you’ll receive tracking on your other goods as they ship.

I didn't receive a confirmation email, did my order go through?

On large releases, order confirmations can be delayed, and often end up being marked as email spam. As long as you received an order number as part of your checkout, then your order has gone through. Make sure to save your order number for your records.

  

I didn't receive a tracking number, when should I expect it?

If you are a domestic customer, you should receive a shipping confirmation email within 7-10 days of your purchase. If you are an international customer, you should receive a shipping confirmation email within 10 days of your purchase. If you don't have it, it's possible that it got sent to your spam folder.

Why isn't my order showing up on the tracking page?

Orders that haven't been shipped or scanned by USPS or UPS won't show up on the tracking page. Please allow 7-10 business days for this information to appear.

Tracking is telling me my label has been created, but it's not telling me where it is? Why is this?

This means one of two things: It is being processed currently or USPS or UPS missed the initial scan when they picked up your order. Tracking will be updated as soon as USPS or UPS scans the shipment. If it does not update for multiple days please contact customerservice@hybridnationclothing.com to locate your package.

I made two orders today. Can you combine them into one and refund the balance?

Unfortunately, in most cases we are unable to combine shipments on multiple orders. However, feel free to send an email to customerservice@hybridnationclothing.com to inquire about this issue.

I emailed customer service, how long will it take them to respond?

For E-Mail, expect a response within 24-48 hours from our representatives. Please allow more time during new release periods and holiday seasons. Our representatives are available Monday-Friday.

Which countries do you ship to?

We currently ship to all countries serviced by either USPS or UPS.

 

I noticed I entered the wrong postal code/apartment # and the package is now being returned to sender, what are the next steps to have my package reshipped to me?

Once the package has been returned to our Warehouse, we will reach out to the customers in regards to any address issues. Once the package is returned to us, please allow 2-4 business days to reship.

Can I pick up my online order at the store?

We do allow in-person pick up of local orders. If you live in the Twin Cities area and want to pick up your order, then please select the "In-Person Pick Up" option during check out, then contact customerservice@hybridnationclothing.com about available pick up times.

 

I just received my online order. Can I return it for a full refund?

Unfortunately, we do not issue refunds unless there is a mistake made on our behalf. To make the return process as easy as possible for you, Hybrid Nation returns are now powered by AfterShip. We offer a store credit, minus an $8 shipping fee, for online returns. Please refer to our Return/Exchange Policy, located within our Terms & Conditions. If you need to make a return, simply click the link here and follow the instructions on the page.

Can I exchange my item for a higher priced item if I pay the difference?

No. Exchanges are only for items of equal and lesser value. If the exchange is of lesser value, we will provide an online credit for the difference.

 

Will my online gift card expire?

No, fortunately, the gift card that we issue online store credit to will never expire. If by any chance it does, please email customerservice@hybridnationclothing.com.