Shipping policy

Shipping and Returns/Exchanges

Shipping. Once an order is placed it cannot be canceled by a customer. Once the order is received, you can send the item back by following the instructions here.

For domestic orders, please allow at least 5-7 business days for order processing and verification. For international orders, please allow at least 7-10 business days for order processing and verification.

To protect our customers, Hybrid Nation is unable to change/intercept the shipping address of a package to alter its delivery, and Hybrid Nation will only ship to the address provided at checkout, which must match the billing address. However, you can schedule a pick up at a UPS location or reschedule a delivery date via the UPS My Choice service.

Due to our Fraud Protection Policy, all online orders are required to have identical billing and shipping addresses. To minimize any fraudulent transactions, any orders with different shipping and billing addresses will not be processed.

We are unable to combine shipping on multiple orders.

International. Hybrid Nation now offers DHL Express for international orders. However, please note that Hybrid Nation will not calculate, invoice, or collect any taxes, duties, import fees, or related amounts or charges (“Duties”) other than shipping costs at checkout. You are responsible for paying applicable Duties. Hybrid Nation is not responsible for, and will not reimburse, any Duties or costs (including costs of return shipping) resulting from your refusal or failure to pay Duties.

To see a list of all countries we currently ship to, please visit the website of one of our selected carriers - USPS, UPS, DHL.

Lost or Stolen Package. As noted above, Hybrid Nation is not responsible for any lost or stolen shipments. However, if your package does not arrive, please contact customerservice@hybridnationclothing.com to initiate a claim.

Return/Exchange Policy. For your convenience, Hybrid Nation offers our customers the option to return certain products within 30 days of purchase. Certain products are non-returnable (including, but not limited to, “Final Sale” items, and international orders). “Final Sale Items” include sale items, hats, underwear, socks, swimwear, gloves, collaborative footwear releases, and other items listed as not returnable. IN ADDITION, IF WE REASONABLY DETERMINE THAT A PURCHASED PRODUCT THAT MIGHT OTHERWISE BE ELIGIBLE FOR RETURN WAS ORDERED THROUGH THE USE OF A ROBOT OR OTHER AUTOMATIC DEVICE OR SOFTWARE, WE RESERVE THE RIGHT, IN OUR SOLE AND ABSOLUTE DISCRETION, TO REFUSE ANY SUCH RETURN, TO REFUSE TO OFFER ANY REFUND, AND/OR TO CHARGE A RESTOCKING FEE.

For all returns, click here to visit our Return Portal. Please enter the email used for your order and follow the instructions on our Return Portal to receive your electronic shipping label and tracking number. The packaging must be intact and the product must be unused with all tags attached. Any footwear returned must be returned with the original box. PLEASE NOTE THAT RETURNS OR EXCHANGES WITHOUT PROPER DOCUMENTATION, PACKAGING, AND/OR MATERIALS CANNOT BE ACCOMMODATED. Hybrid Nation reserves the right to charge a restocking fee for returns in violation of these Terms and Conditions, including items returned damaged or missing packaging or documentation, or for items that we reasonably determine were ordered through use of a robot or other automatic device or software.

Any Hybrid Nation product that is delivered defective may be sent back to our store for a full refund or replacement if the product is available. Hybrid Nation does not accept any worn or damaged products as returns. For returns, customers will be granted an online gift card equal to the amount paid for the item(s) returned, minus an $8 shipping fee. Original shipping cost will not be reimbursed. A shipping label will be generated upon request of a return or exchange.